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Privacy & Confidentiality

As of January 1, 2020, if you or your family have received services, help or support from Family and Children’s Services of Renfrew County or any Children’s Aid Society, group home, or other child and family service provider in Ontario, you have the right to see and obtain information about your records.

Under Part X of Ontario’s Child, Youth and Family Services Act, we must let you know how your personal information will be collected and used, and inform you of how we might share it. As much as possible, we must also make sure any personal information we get from you stays private and let you know if it has been lost, shared, stolen or viewed when it shouldn’t have been. (Adapted from IPC “It’s About You – Your File and Your Rights Under Ontario’s Child and Family Services Law” brochure)

To assist you in understanding your rights, Family and Children’s Services of Renfrew County has developed a Notice of Information Practices and Purposes. This document highlights:

  • Personal information we collect and how we use and disclose it
  • How we retain and dispose of information we collect
  • Your choices about your personal information and privacy
  • Safeguards we put in place to keep your information private and secure
  • How you can access more information or make a complaint

Download the Notice of Information Practices and Purposes document

Additional Resources

The Office of the Information and Privacy Commissioner of Ontario (IPC)

The IPC is an independent organization that oversees the province’s privacy and access to information laws, including the rules to protect and provide access to personal information under Part X of Ontario’s Child, Youth and Family Services Act. The IPC investigates complaints about privacy and access to personal information and also provides information and education. Please visit for more information.

Family & Children's Services of Renfrew County. Together, A Caring Community
Services à la famille et à l'enfance du Comté de Renfrew. Ensemble, Une Communaté Bienvillante.